Frequently asked questions
Do I need an account to buy?
No. Guest checkout always works. An account is optional and lets you see your orders, save your address, keep a wishlist and earn loyalty points.
How do loyalty points and tiers work?
You earn points for every dollar you spend. Bronze starts at 0 points, Silver and Gold unlock as your points grow. Your tier shows on your account page and at checkout.
What does "Hold for 24 hours" mean?
We take the item off sale for you for 24 hours, free. Finish your purchase with the same email address. If you don't, the hold releases automatically.
How do offers work?
Use "Make an offer" on an item page. We reply by email. If we accept, you get a private link that locks the price and holds the item for you for a limited time.
What do the condition grades A, B and C mean?
A is excellent, B is good with normal wear, C is fair with visible flaws that we always describe. See the Authenticity guarantee page.
Can I return something?
Yes. Our easy return policy gives you a return window shown on every item page. See the Easy returns page.
How do mystery boxes work?
A mystery box is a surprise assortment of finds at a set price, always worth more than you pay. Contents stay secret until you open it.
Do you ship, or can I pick up?
Both. Pickup at the booth is free; shipping costs are shown at checkout.
Can I sell or consign my items to you?
Maybe! Use the Sell or Consign form and tell us what you have, with photos if you can.
Still stuck? Contact us